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Customer success management
Introduction Customer loyalty & happiness has become a key factor in winning the customer success game as it is widely considered to be the most important tool in sales & marketing. A plan made to benefit your customers has two-fold advantages – it leads to customers’ gain & your business benefits as you eventually win...
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Introduction This is 2021. For years organizations have been concerned about losing people in their journey from prospects to customers. As a result, most have understood the importance of customer success management and having a customer success manager – a specialized role which is responsible for holding people tight in the sales pipeline throughout their...
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