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Customer Experience Management Tool | NPS | Employee Experience

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WovVXM 

WovVXM is a cloud based customer experience management software used to record and improve customer experience through feedback. Know your customers and improve the customer experience at multiple touchpoints with our feedback tool.

Reach out to customers and collect feedbacks by link, QR code or Social Media. Analyze the feedback in detail and categorize the customers. Never miss out or disappoint a loyal customer!

Dig deeper and analyze feedback analysis using multiple metrics like Net Promoter Score, Customer Satisfaction Score, Customer E2ort Score, Sentiment analysis, Word clouds and more with our experience management software.

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Prominent Features

Accessible worldwide platform to capture retail data and analyze through advance intelligent tools. Fully automated system with customized views and results.
CREATE-SURVEY-IN-MINUTES

Create survey in minutes

Create feedback forms in minutes using an intuitive interface with more than 15 question types. Ensure Higher customer loyalty and retention through rapid customer feedback.

SHARE-ANYWHERE

Share anywhere

Share customer feedback forms across multiple channels to increase reach. Share through links, QR codes, social media, website, apps, etc.

MULTICHANNEL

Multichannel

Feedback links accessible across multiple channels. Multiple devices can be used to display and collect feedback

CUSTOMIZE

Customize

Customize feedback forms to add a company logo. Maintain the brand guidelines with a completely designable custom form with easy to add validations and rules

MEASURABLE-INSIGHTS

Measurable Insights

Analyze feedback received with measurable customer satisfaction parameters like CSAT, CES, sentiment score, and Net Promoter Score. Retain and take corrective actions to improve the experience for loyal customers.

BUILD-CRM

Build CRM

Build your customer database and better understand driving factors for each profile of customers

Product Screenshots

  • Easy to build Surveys
  • Measure Net Promoter Score
  • Measure Customer Satisfaction Score
  • Measure Customer Effort Score
  • Word Clouds

Easy to build Surveys

 
 
 

Measure Net Promoter Score

 
 
 

Measure Customer Satisfaction Score

 
 
 

Measure Customer Effort Score

 
 
 

Word Clouds

 
 
 

Measure Your Customer Feedback & Satisfaction With WovVXM.

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